Frequently Asked Questions
Ordering
How do I place an order?
You can place an order directly through our website. Browse our collections, add your items to the cart, and checkout. Select your preferred pickup or delivery option at checkout.
What days are baked goods available?
We currently offer pickups at our kitchen only on Thursdays from 9am-1pm. We offer hub deliveries only on Fridays (see Pickup & Delivery FAQs below).
Can I customize my order?
Yes! We love creating custom orders for special occasions. Please reach out to us in advance so we can accommodate your request.
How far in advance should I order?
We require placing your orders at least 72 hours in advance, especially for large or custom orders. Holiday orders may require additional lead time.
Pickup & Delivery
Do you offer shipping?
We currently offer in-store pickup and local delivery only. We do not ship orders at this time.
What is your local delivery radius?
We deliver within a local radius. Please enter your address at checkout to confirm availability.
Where is your pickup location?
We are located at 738 Chestnut Street, San Jose, CA.
Products
What items do you sell?
We offer a rotating selection of cookies, cinnamon rolls, croissant sourdough, waffles, and scones. Check out our products page for current items.
Do you accommodate dietary restrictions?
Our baked goods are made in a shared commercial kitchen using shared equipment. Common allergens including wheat, eggs, dairy, tree nuts, peanuts, sesame and soy are present in our environment. We cannot guarantee that any product is free from cross-contact with allergens, even when allergens are not listed as ingredients. Our products are not suitable for those with severe allergies or certain dietary restrictions.
Are your products available year-round?
Most of our baked goods are available year-round, in addition to seasonal items. Follow us on social media or check our website for the latest offerings.
Payments & Policies
What payment methods do you accept?
We accept all major credit cards and other payment methods available at checkout.
What is your refund or cancellation policy?
Due to the perishable nature of our products, all sales are final. If there is an issue with your order, please contact us within 24 hours of pickup or delivery.
Contact Us
Still have questions? We'd love to hear from you! Reach out to us through our contact page and we'll get back to you as soon as possible.